The Governmental Services Department has been providing full turnkey Code Compliance Services for the City of Pompano Beach since 2011. CGA has been responsible for all aspects of a comprehensive program enforcing the municipal codes of Pompano Beach; which include property maintenance, minimum housing standards, commercial vehicles, occupational licenses, nuisance abatement, noise, unsafe structures, etc. CGA’s staff manages the entire department, conducts field enforcement and supervision, provides administrative and information technology support, and facilitates the Special Magistrate process.
A recent customer service survey rating the on-the-job performance of Pompano Beach’s Code Enforcement Office received a stellar 92.5% rating—the highest ever received by the Code Enforcement Office and one of the highest for any department in the city.
The City of Pompano Beach annually conducts an independent, external customer service survey through a private consulting firm. This year PMG Associates, Inc. randomly sampled residents and citizens on a wide range of topics and issues. Each operating department in the city was specifically identified and a series of questions was formatted to gauge the performance of each department.
The results for Code Enforcement were outstanding, doubling customer satisfaction numbers from pre-CGA management days.
An appreciation luncheon was held for George Keller, Spence Johnson, Mario Sotolongo and all of CGA’s Pompano Beach staff that make our services to the City happen at such a high level.